Collection operations for lenders
Tele-collection, field follow-ups and verification—run to your portfolio scope, client SOPs and reporting needs, with customer dignity at the centre.
Illustrative workflow based on the company’s stated operating capabilities.
Our clients
A recovery partner, not just a calling team
Non-Core Updater Private Limited supports banks, NBFCs, FinTech lenders and financial institutions with structured collection and recovery operations.
Our approach brings trained teams, secure technology and transparent processes together—while protecting the lender’s reputation and treating customers with dignity.
Services
Right channel. Right moment. No megaphone required. We align the service mix to product, delinquency bucket, geography and client-defined process.
Voice-led outreach
Structured calling support for early, mid and late delinquency buckets, guided by the lender’s communication rules.
On-ground follow-up
Digital case allocation and field updates help the lender review what happened at each assigned visit.
Verification support
Verification work supports a clearer picture of contactability and the appropriate next step under the client’s process.
Resolution support
Settlement communication and coordination stay within the lender’s approved authority, offer and escalation rules.
Select a service to see its scope. Use the arrow keys when a service tab is focused.
How we work
A lender should be able to see how a mandate is scoped, what channel acted, and how outcomes and exceptions are reviewed.
Confirm product, bucket, geography, channel and the lender’s instructions.
Coordinate callers and field follow-ups within the approved portfolio scope.
Record calls and log field status, visit evidence and customer remarks.
Review recovery MIS, bucket performance, PTP realization, audits and grievances.
Reporting is aligned to the agreed portfolio and client format; no borrower account information is needed to start a discussion.
Thoughtful technology
Collection work creates patterns across contact attempts, promises and outcomes. With a lender’s approval, AI-assisted tools can help teams spot the next useful action—without turning a customer into a score on a screen.
Surface cases for review using client-approved signals such as contact history and promise-to-pay status. A suggestion—not an automated decision.
Help reviewers locate conversation themes or process exceptions faster. Humans listen, verify context and decide what needs follow-up.
Summarize portfolio-level trends, repeat reasons and follow-up queues—so MIS takes less detective work and more actual reviewing.
These are AI-assisted use cases that can be scoped—not a claim that an AI system is currently deployed. Any use is subject to client approval, permitted data access, security review, validation and human oversight. No autonomous customer contact, settlement decision or adverse action.
Governance & infrastructure
Good collections protect both portfolio outcomes and the lender’s reputation. Our stated controls are designed around lender instructions and applicable RBI guidance—not pressure tactics.
Dedicated dialer, queue management, call masking, cloud telephony and recorded calls available for audit retrieval.
Digital case allocation, GPS and time-stamped visits, status updates and proof of visit.
Live call monitoring, random audits, field verification, daily recovery MIS and grievance handling.
Role-based system access, employee NDAs, CCTV-monitored areas, power backup and fire-safety measures.
RBI directions place ultimate responsibility for outsourced recovery activity on the regulated lender. Non-Core Updater is a service provider, not an RBI-regulated lender; this website does not claim RBI certification, approval or endorsement. Applicable directions and client SOPs vary by product and institution.
Operational reach
The brochure lists tele-collection across major approved regions, with physical field operations currently focused on Mumbai, Thane and the extended corridor up to Karjat.
Before we speak
Use these to decide whether the operating model fits your portfolio. We can scope the details together.
Discuss your requirementsTele-collection, field collection, skip tracing and verification, plus settlement and resolution support. The channel mix is set against the lender’s allocation and approved process.
The stated operating capabilities include recorded calls, GPS and time-stamped field updates, call monitoring and audits, daily recovery MIS, bucket-wise analysis and PTP-versus-realization tracking.
The company brochure identifies Mumbai, Thane and extended coverage up to Karjat. Tele-collection has a wider listed footprint; confirm any specific field location before allocation.
Product, overdue buckets, expected regions, desired tele or field coverage, relevant SOP requirements and reporting expectations. Please do not send borrower names, account numbers or other customer data through this website.
No website database is connected. Submitting the inquiry prepares an email in your device’s email application for you to review and send to the company.
Start with the portfolio
Share the broad requirements—not customer records—and our team can take the conversation from there.
